Help Center
Find answers to common questions about using SiteCurl.
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Getting Started
How do I run my first scan?
Sign up for an account, click Add Site on your dashboard, enter your URL, and hit Run Scan. Results typically appear within 30 seconds.
How do I add a site?
From your dashboard, click Add Site, enter the full URL including https://, and give it a name. We validate the URL resolves to a public address before saving.
Why do I need to verify my email?
Email verification confirms your account is real. You can browse the app before verifying, but scans are locked until you click the link in your verification email.
Managing Sites
How do I set up scheduled scans?
Edit your site and choose Weekly or Monthly under Scan Frequency. Scheduled scans are available on Pro and Studio plans.
How many sites can I add?
Pro allows 15 sites and Studio allows 50. Each plan also has a daily scan limit: 100 and 500 respectively.
Can I pause a site without deleting it?
Yes. On the site detail page, click the Pause button to stop scheduled scans. You can reactivate it any time.
How many pages are scanned per site?
Pro scans up to 10 pages and Studio up to 50, discovered from your sitemap.xml.
Understanding Reports
How is my score calculated?
Your score is the percentage of checks that passed out of the total checks run. AI Readiness findings are excluded from the score calculation.
What do Critical, Warning, and Info mean?
Critical findings are urgent issues like mixed content or missing HTTPS. Warnings are significant but not breaking. Info findings are suggestions for improvement.
How do I export a report as PDF or CSV?
On Pro and Studio plans, open your report and click the PDF or CSV button in the toolbar. These are hidden on mobile for layout reasons, so use a desktop browser.
What does Partial Scan mean?
A partial scan means the global timeout was reached before all checks finished. Results for completed checks are still available. Try running the scan again.
What is an AI Fix Plan?
On Pro and Studio plans, reports include a Generate AI Fix Plan button. It produces 3 to 7 prioritized steps with code snippets based on your findings.
Account & Billing
How do I upgrade my plan?
Go to your billing page. New subscribers click Upgrade Plan to choose a plan and check out. Existing subscribers click Manage Subscription to change plans via the Stripe portal.
How do I downgrade my plan?
Go to your billing page and click Manage Subscription. You can switch to a lower plan from the Stripe portal. Changes take effect at the end of your billing period.
Can I pay annually instead of monthly?
Yes. Click Manage Subscription on your billing page. The Stripe portal lets you switch between monthly and annual billing. Annual plans save about 17%.
How do I cancel my subscription?
Go to your billing page and click Cancel Plan. A short survey helps us understand why. You will then be taken to Stripe to confirm the cancellation.
How do I cancel my account?
Go to Settings and click Delete Account. There is a 7-day grace period. You will receive an email with a link to undo the deletion if you change your mind.
How does the free trial work?
New accounts get a 7-day trial with full Studio access including 50 sites and scheduled scans. Choose Pro or Studio from your billing page to keep all features.
Can I export all my data?
Yes. Go to Settings and click Export Data. You will receive a ZIP file with CSVs covering your account, sites, scans, and findings. Available on all plans.
How do I unsubscribe from marketing emails?
Click the Unsubscribe link in the footer of any onboarding or re-engagement email. Transactional emails like password resets and scan reports are not affected.
Checks Explained
What does SiteCurl check?
We run 58 checks across 7 categories: availability, security, SEO, performance, accessibility, technical, and AI search readiness.
What is AI Search Readiness?
AI Readiness evaluates 15 signals that help AI assistants understand and recommend your site. It checks structured data, content depth, headings, and more. This is a beta feature evaluated on the homepage only.
What are white-label reports?
On Studio plans, you can replace SiteCurl branding with your own company name, accent color, and footer text. Branding changes apply to new reports only.
How does competitor comparison work?
On Studio plans, enter a competitor URL from your site detail page. Both sites are scanned and displayed side by side with score and category breakdowns.
Monitoring & Alerts
When do I get a score drop alert?
On Pro and Studio plans, you receive an email when your score drops 10 or more points compared to your previous scan.
How do email reports work?
On Pro and Studio plans, you receive an email after each scan completes with a link to your report. Toggle this in Settings under Notifications.
How do I change my notification settings?
Go to Settings and scroll to the Notifications section. You can toggle email reports and score drop alerts on or off.
How do I unsubscribe from emails?
Click the Manage email preferences link in any SiteCurl email footer. You can toggle reports, product updates, and marketing emails on or off.