Get in touch

Our small team reads every message. Here are the most common reasons people write to us:

• Help reading a finding in your audit report
• Questions about plans, billing, or account upgrades
• Ideas for new checks or features
• Bug reports or odd scan behavior
• General questions about how SiteCurl works

If your question is about a report, include the site URL so we can look it up right away.

We don't offer phone support. Written messages let us look into your issue before we reply. That way you spend less time going back and forth. Most people get a full answer in one exchange.

You'll get an email confirmation right away. We reply to most messages within one business day, often sooner.

For account issues like password resets or billing, we aim for same-day replies. We handle all support ourselves. You'll always hear back from someone who knows the product.

SiteCurl is built and run by a small team. We read every message ourselves. There is no call center or ticket queue. When you write to us, a real person who works on the product will reply.

We focus on written support because it lets us look into your issue before we reply. That means you get a full answer in one exchange, not a chain of back-and-forth messages. Most people hear back the same day.

If you need help reading a scan report, include the site URL in your message. We can pull up your results and walk you through what the findings mean. We are happy to explain what to fix first and why each issue matters.

For billing questions, we can help with plan changes, trial details, and invoice history. For technical issues like odd scan results or missing data, include as much detail as you can so we can look into it right away.